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What is the warranty provided by Campus Component Pvt. Ltd.?

Due to the kind of product we sell, we provide limited conditional warranty only for most of our products. As most of the products can be easily damaged in case of improper handling, reverse polarity voltage input, overloading, short circuit or ESD we provide only limited conditional warranty just to ensure that our products are best in quality if used properly.

What is covered in warranty?

Warranty is provided to ensure that Campus Component provides quality products and continue to improve products against general problems. However due to the kind of products we sell, it’s very easy to blow up the product due to many reasons like improper signals or power supply etc. We provide conditional warranty only in case there is genuine fault in the product. 

Warranty is provided mainly against non-proper components/parts used in some products such that the product does not work properly or non-proper assembling or manufacturing defects. 

Also warranty is provided for damage occurred during shipping. In this case warranty is provided on all of our products and customers must contact Campus Component within 3 days after receiving the parcel or else the warranty will be void.

You should expect our reply within 1 working day.
There is no "Urgent Support" facility. Plan your R&D work so that you will not need our help at the last minute of your R&D. 
Teaching you programming syntax, programming language, programming logic etc is not our responsibility. 

We cannot spend time with you to explain any Source Code. All application source codes shared under tutorial link are working and tested. If they dont work at your end, then for sure you are not following the steps listed in the tutorial.

Campus Component is not responsible for improper installation or carelessness of users while handling the products.

How do I claim warranty for the products?

Many a time’s customers do not check the product properly and claim warranty on the fully working product. We recommend you to go through all documentation provided by Campus Component for the product. In case even the problem still persists please send write-up of testing procedure that you have applied and the results to our email id . Please check our reply with all guidelines. Most probably the problem must be solved. 

  • Please do not claim warranty until you are very sure that the product is faulty.                                                              
  • If there is any visible problem with the product please send us photograph of the products and we will send replacement free of cost in case we are convinced that the product is to be replaced under warranty. 
  • If there is any functional problem the customer will need to return the product back to us for testing.
  • Shipping charges for returning the product is responsibility of the customer. 
  • In case of genuine fault the product will be replaced at the earliest and shipped back to you free of cost. 
  • In case there are no problems or warranty terms are void Campus Component can ask customer to pay shipping charges for returning the product. 
  • Technical Support is available only for our customers via Email.
  • We have limited knowledge about products that are manufactured by other vendors, thus we request you to refer manufacturers forums and webpages for more details.
  • Technical Support is available only for our line Products.

In case even if the warranty is void due to some reason and the product is not damaged permanently. We may repair the product and ask customer to pay minor repairing charges, replacement parts and shipping charges for returning the product.

Warranty can be claimed only once per order. Before returning the product customers should mark the product so that it can be identified. Also send Invoice copy and a small write-up via mail or a hardcopy in the package about the problem. 

All communications related to warranty must be sent to our email id . We cannot handle such queries on phone as we insist to have written proof of all conversation. Please quote your order number in all communications.

100% Refund/Replacement offer:

We guarantee to provide accurate descriptions and high quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 3 days’ time (From the date of order delivery) to report the complaint by E-mail to our support department. Our technical team will verify the submitted details visually and will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us. In case, we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Campus Component reserves the right to take the final decision on all refund requests.

Changing or Canceling An Order:

Need change something about your order or just want it canceled? You can ask us (by Email only) to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by email within one business day regarding your request. Only orders that are still in status "Pending" or "Payment Verification" can be altered or cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it. In some cases Order cancellation may attract 2%-3% bank charges depending on the payment methods used by customer. (It is because most of payment gateway providers collect their Commission even though order cancelled and refunded.).Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Campus Component reserves the right to take the final decision on all refund requests. .

Return Guidelines:

Do not write anything on the merchandise packaging (Product package). Defective unused merchandise will be replaced within 2 days of receipt. All returns must include a copy of the original packing list that came with your shipment.All returned material must in be in its original packing and in its original condition. 

Limits Of Responsibility:

We accept no responsibility for improper installation of our products. Electrical polarity must be properly observed in hooking up electrical components.

Some important notes on warranty related to different category of products

Motors Motors are not covered in warranty in case there is mechanical damage or damage in gears or other mechanical parts due to overloading. 
Warranty is also void if motor brushes are worn out or burnt. This happens due to overloading or stalling.
Batteries and Cells

Batteries will not be covered in warranty if there are shorted, overloaded or over discharged. We sell only Li-Ion and Li-Po batteries which are very

 sensitive to high temperatures, short circuit, overloading and over discharging. Even improper charging with normal power supply or non Li-Ion chargers

may damage the battery. In any of above cases warranty will be void.
Motor drivers or Boards with Motor drivers

Motor drivers are very important parts in robotics. They are also most often failing parts in robotics as they are overloaded.
A DC motor takes much higher current at start up and stall conditions compared to normal running. If these high current are not calculated

while choosing motor driver motor driver may overload unexpectedly in certain conditions. 
Other circuits

Many of our circuits like robot controllers, development boards, sensors, Arduino and Raspberry Pi boards come with headers which can be accidentally

connected to wrong signal pins, high voltage or negative voltage. In this case warranty is void.

Most of the robots we sell are DIY kit. Even after explaining the assembly and programming completely in user  manual its possible to make mistake.

If mechanical part, circuit or motor is damaged while assembling or wrong assembly it will void

warranty. Individual circuits and parts carry individual  warranty also.